Recently, Ford Motor (China) Co., Ltd. filed a recall plan with the General Administration of Quality Supervision, Inspection and Quarantine, and will recall some of the imports from November 12, 2012 to June 9, 2016, starting from November 30, 2017- 2016 Explorer Traveler. According to the company's statistics, there are 37,734 vehicles in mainland China.
In some vehicles within the scope of this recall, under the combined action of dusty conditions and long-term low-speed driving, the steering gear dust cover may be blocked; at the same time, long-term low-speed driving makes the dust cover continuously exposed to high engine compartment temperature. It may cause distortion of the dust cover and internal interference with the tie rod, which may cause damage and cause contaminants to enter the steering gear. In this case, an abnormal noise may occur during steering, or the steering assist may be reduced. In some cases, the steering assist may fail and there is a safety hazard.
Ford Motor (China) Co., Ltd. will inspect the dust cover of the vehicle within the scope of the recall, and replace the corresponding parts with the affected vehicles according to the inspection results to eliminate the defects. Stock vehicles will be sold after the defect has been eliminated.
If the relevant customer hears the abnormal noise, then the steering assistance is reduced or lost and accompanied by the buzzer sound. At the same time, the information indicating the “steering assistance fault repair†displayed on the instrument panel is displayed. Please contact the authorized dealer for processing. The user should contact the dealer for repair as soon as possible after the recall operation begins.
Ford Motor (China) Co., Ltd. will notify customers by registered mail. Users can obtain information about this recall by calling Ford Motor (China) Co., Ltd. Hotline 800-810-0740. Users can also visit the website of the Inspection and Supervision Department of the General Administration of Quality Supervision, Inspection and Quarantine (jyjgs.aqsiq.gov.cn), the website of the AQSIQ Defective Product Management Center () and the WeChat Public Account (AQSIQDPAC) for more information. information. In addition, you can also call the Defective Product Management Center hotline or the local entry-exit inspection and quarantine agency's quality hotline: 12365 (switch No. 2), reflecting the problems in the implementation of the recall or submitting defects.
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