Smart and active! The new Cummins China Online Service Center is located in China

"Intelligent Networking" has become a development trend in the automotive industry. It not only brings about changes in automotive products and business models, but also sets new requirements for aftermarket services. As a global leader in power solutions, Cummins took the lead in launching a new upgraded Cummins Care Center in China.
New upgraded Cummins China Online Service Center New upgraded Cummins China Online Service Center

Relying on Cummins' proprietary electronic tools and big data platform technology, the newly upgraded Cummins Care is committed to creating a new model of interoperability, intelligent, proactive and preventive services. 7*24*365 responds to customer needs and provides products and services to users. Full service such as information, warranty claims, diagnostic support, digital services, and car networking services.

Cummins Care's full service flow on the e-Cummins APP mobile client Cummins Care's full service flow on the e-Cummins APP mobile client

Cummins China's new naming service reflects the focus of service upgrades - "Cummins China" means linking partners and users in China; "Online Service Center" highlights "always on" when users need it. Online, providing users with friendly, accurate, timely and convenient active intelligent services.

Intelligent Networking leads the new model of active and preventive services

With the development of intelligent network and the upgrading of emission standards, traditional and inefficient passive services can no longer meet the after-sales service demand of today's commercial vehicle market. The future development direction will be based on big data efficient and accurate services + active preventive services. This is also the goal of the new upgraded Cummins Care.

To achieve this goal, intelligent network is indispensable. In fact, intelligent network is one of the main features of Cummins VI products. At present, more than 240,000 vehicles equipped with Cummins engines, including Cummins China, partners and other channels, have joined the Cummins car network system, with more than 180,000 active vehicles. The engine operation of these active vehicles will be transmitted to the data. Platform, a professional team to analyze the data.

After the new upgrade, Cummins Care can track the usage of Cummins user vehicles in real time, classify and record the faults of the vehicle engine. When a fault occurs, Cummins Care staff will contact the user for the first time to provide maintenance reminders and driving instructions. service.

Based on the engine data recorded in the background of the system, we can predict the running status of the vehicle for a period of time, on the one hand to provide users with reference, on the other hand, it is also convenient for the after-sales team to advance the accessories and arrange maintenance preparations. At present, preventive services have made great progress. In the future, Cummins Care will upgrade its service system to fully open work orders and claims, and provide more active services for users.

Reading volume: Source: Cummins China Author: Yue Feng

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Type:Kitchenware

Size:75L
Fishing:OEM
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MOQ : 2000 PCS/Set
Packaging : White box, Mail box or Customized package
Sample Time : 7~10 days
Lead Time :60 days after have the deposit
Payment: T/T ,L/C or others
Payment term: 30% deposit before production and 70 % balance against the copy B/L



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FAQ:

1:How can I get the sample?

We can provide the sample for customers to check the quality.

Please kindly provide the delivery info for calculate the sample cost. If you have DHL /TNT/UPS/FEDEX account, please also kindly provide it to us.

You can do the payment of sample via T/T and PayPal.

2:How about the sample time?

Usually the sample time is 7~10 days after have the sample cost.

3:How long will it take for mass production?

Usually 45~60 days after have the deposit.

4:Can we have our logo or company name to be printed on your products or the package?

Welcome OEM.

5:what certificate can you provide?

CE,CB,GS,FDA,LFGB,ROHS are available here.

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Please join our mailing lists.




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