According to reports, this year's "Double Eleven", the industry's processing of postal express mail business is expected to reach 2.8 billion pieces, the average daily processing capacity is about 350 million, twice the daily processing capacity, it is likely to refresh the number of packages again Record, this puts the ultimate test on the efficiency and service of express logistics companies.
This year's "Double Eleven" industry-wide mail express mail business is expected to reach 2.8 billion pieces
As a key part of ensuring transportation services, the reliability and high efficiency of transportation vehicles are of paramount importance. As the heart of a car, the reliability of the engine is the key to guaranteeing timeliness and high attendance.
Therefore, in line with the purpose of providing customers with all-round services, Dongfeng Cummins has specially set up a “Double Eleven†service support team to help express logistics companies to fight the “double eleven†hard battle.
Set up a service support team to help express companies fight "double eleven"
According to statistics, this year, there are tens of thousands of express delivery vehicles equipped with Dongfeng Cummins engines active in the “Double Eleven†logistics line, providing powerful power for the express logistics enterprise fleets of Zhongtong, Yuantong, SF, Post, Jingdong, and Leap. Double eleven" express efficient transportation.
The strong growth of “Double Eleven†express delivery business poses new challenges for express delivery logistics companies. Dongfeng Cummins, who has worked with many express delivery giants across the country for many years, knows that its responsibility is significant. During the period from November 11th to 17th, Dongfeng Cummins teamed up with domestic well-known express logistics companies to deploy related work and launched a series of guarantee work to jointly improve the overall operational efficiency of vehicles during the “Double Eleven†period.
Dongfeng Cummins escorts Zhongtong Express
It is understood that the Dongfeng Cummins service support team is composed of technical experts, sales personnel and other personnel; during the "Double Eleven" period, it provides on-site maintenance, product promotion, vehicle maintenance training, engine maintenance and other services for express logistics vehicles.
In terms of training, in the major distribution centers, Dongfeng Cummins service technicians were organized to provide the team drivers with basic knowledge of engine and vehicle, safety and fuel-saving driving training. In addition, for the service dealers of the fleet, provide electronic control and post-processing maintenance technical training to enhance the comprehensive service capabilities.
In terms of vehicle maintenance, Dongfeng Cummins set up a special guarantee group to ensure vehicle statistics, collect information on customer's engine information, maintenance, maintenance data, operation lines and outlets; station two on-site technicians to check the spare parts reserve of service providers in the jurisdiction according to the notification information. , tool protection, to ensure that the spare parts satisfaction rate is not less than 95%, the tool integrity rate is 100%.
For the whole network service, Dongfeng Cummins docked with the vehicle support center of the vehicle manufacturer, and launched linkage during the activity to maintain information exchange and information reporting for complex and difficult problems.
In terms of customer reporting, Dongfeng Cummins designated service providers are required to provide on-site or on-site inspections and training for engine self-inspection training and potential hazards, and provide unconditional out-of-the-box service 24 hours a day.
"Double Eleven" service war opened Dongfeng Cummins in action
Dongfeng Cummins' "Double Eleven" service guarantee program can maximize the "vaccination" for the "Double Eleven" transport vehicles, find and solve the hidden dangers of the engine as much as possible, and ensure that the vehicles are realized during the "Double Eleven" period. Efficient, trouble-free operation.
In addition, Dong Jiang Cummins Service Director Liu Jianguo also rushed to the Shenzhen Transit Express Center on the day of the “Double Eleven†to lead the team to ensure the operation.
At the speed of the operation center, the service support team is inspecting the vehicles in an orderly and busy manner, and timely solving the problematic vehicle failures and making records. Many drivers at the scene said that Dongfeng Cummins' high engine quality, low noise and low fuel consumption ensure the efficient transportation of express logistics.
The on-site service support team is checking the vehicles in an orderly and busy manner.
It is understood that in the cross-border fleet, the main vehicle brand equipped with Dongfeng Cummins engine is Dongfeng Tianlong, which matches the ISD6.7 series engine. "There are as many as 1,500 vehicles carrying Dongfeng Cummins Power across the express fleet," said Wang Yipei, director of the Dongfeng Cummins Key Account.
“Overseas has been working with Dongfeng Cummins engines for many years. So far, many vehicles have achieved 1 million kilometers without overhaul. 95% of the Dongfeng brand express logistics vehicles they purchase are equipped with Dongfeng Cummins Power.†Dong Jiang Cummins Service Director Liu Jianguo introduced.
Mr. Liu Jianguo further stated that Dongfeng Cummins has been paying attention to and researching the demand for transportation vehicles in the express delivery industry, and jointly developing the products suitable for express transportation with the OEM to develop a service policy in line with express delivery.
During the period of 'Double Eleven', Dongfeng Cummins' service outlets throughout the country were fully prepared for spare parts and personnel, and an emergency service mechanism was formulated. At the same time, Dongfeng Cummins also realized the real-time monitoring of the driving status and fault information of the vehicle through the C-link system, pre-scheduled the driver, preparing the personnel in advance, and spare parts reserve in advance to ensure the high attendance and high timeliness of the express delivery vehicle. Sex.
Although the most intense "double eleven" zero spike has ended, the express delivery and distribution work across the country has just begun. In this critical period of witnessing brand power and service power, Dongfeng Cummins is on standby, and together with major express delivery companies, escorts the “Double Eleven†express logistics distribution.
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